Terms and conditions

Lowest price guarantee

PanchoAmelia regularly monitors Dutch and foreign webshops for paragliding items. If you discover lower prices for items you wish to purchase during your search, we guarantee you that same price. You can demonstrate this by providing the internet address or an official quote from an authorized dealer or importer. If feasible, we will adjust this price at the time of your purchase.

VAT promotion

Purchase a product from one of the participating categories during the promotional period and receive a voucher worth the amount of VAT paid. This voucher can be spent in our store (not via the website) up to one month after the promotional period. The VAT promotion does not apply to products with a price other than the gross recommended retail price. Offers and special prices are excluded from the VAT promotion.

Calculation examples
Wing at €3,000.00 excl. VAT: including VAT = €3,000 × 1.21 = €3,630. You will receive a credit voucher worth €520.66 excl. VAT (€630 incl. VAT = 17.36% effective discount).
Wing at €3,630.00 incl. VAT: excl. VAT = €3,630 × (100/121) = €3,000. You will receive a credit voucher worth €520.66 excl. VAT (€630 incl. VAT = 17.36% effective discount).

Promotion terms and conditions
The promotion is valid for the following categories: wings, harnesses, helmets, and varios. The promotion only applies to the gross recommended retail price; offers are excluded. The voucher must be spent in full during a subsequent purchase in our physical store. The voucher is not valid in combination with gift cards or coupons and is not exchangeable for cash. The VAT discount does not apply again to purchases made with the voucher. It is a legal requirement to charge VAT on every purchase, including during the VAT promotion.

Dissatisfaction or complaints

If you are not satisfied with a product or our service, please let us know by email. You will receive an acknowledgment of receipt of your complaint within one working day, and we will contact you within 14 days to address the substance of the issue with you. If you are not satisfied with the handling of your complaint, you can also submit it to the Thuiswinkel Disputes Committee (www.sgc.nl).

Article 1 – Definitions

In these terms and conditions, the following definitions apply:

Supplementary agreement: an agreement whereby the consumer acquires products, digital content, and/or services in connection with a distance contract, and these are delivered by the entrepreneur or a third party.

Cooling-off period: the period within which the consumer can exercise their right of withdrawal.

Consumer: the natural person who is not acting for purposes related to their trade, business, craft, or professional activity.

Day: calendar day.

Digital content: data produced and delivered in digital form.

Continuing performance contract: an agreement that extends to the regular delivery of goods, services, and/or digital content during a specific period.

Right of withdrawal: the possibility for the consumer to waive the distance contract within the cooling-off period.

Entrepreneur: the natural or legal person who is a member of Thuiswinkel.org and offers products, digital content, and/or services to consumers at a distance.

Distance contract: an agreement concluded between the entrepreneur and the consumer whereby, up to and including the conclusion of the agreement, exclusive or partial use is made of techniques for distance communication.

Model withdrawal form: the European model withdrawal form included in Annex I.

Article 2 – Identity of the entrepreneur

Name of entrepreneur: Pancho and Amelia ASET bv
Trading under the name: Pancho and Amelia ASET bv

Registered address:
Burg. Bickerstraat 22
NL – 1111 CB Diemen, The Netherlands

Visiting address (by appointment only):
Weesperstraat 118U, 1112 AP Diemen

Telephone number: +316 1341 7942
Availability: Monday to Friday, 10:00 AM – 4:00 PM
Email address: info@panchoamelia.com
Chamber of Commerce number: 50774948
VAT number: NL822920384B01

Article 3 – Applicability

These general terms and conditions apply to every offer from the entrepreneur and to every distance contract concluded between the entrepreneur and the consumer. Before the distance contract is concluded, the text of these general terms and conditions will be made available to the consumer. If this is not reasonably possible, the entrepreneur will indicate how the general terms and conditions can be viewed and that they will be sent free of charge upon request.

If specific product or service conditions also apply in addition to these general terms and conditions, the consumer can always rely on the provision that is most favorable to them in the event of conflicting conditions.

Article 4 – The offer

If an offer has a limited period of validity or is subject to conditions, this will be explicitly stated. The offer contains a complete and accurate description of the products and/or services offered, sufficiently detailed to allow for a proper assessment. Obvious mistakes or errors in the offer do not bind the entrepreneur.

Article 5 – The agreement

The agreement is concluded at the moment the consumer accepts the offer and meets the conditions set. If the consumer has accepted the offer electronically, the entrepreneur will immediately confirm receipt. As long as receipt has not been confirmed, the consumer may dissolve the agreement.

The entrepreneur takes appropriate technical and organizational measures to secure the electronic transfer of data. Within legal frameworks, the entrepreneur may inquire whether the consumer can meet their payment obligations and is entitled to refuse an order with justification or to attach special conditions.

Article 6 – Right of withdrawal

The consumer can dissolve an agreement regarding the purchase of a product during a cooling-off period of at least 14 days without giving reasons. The cooling-off period starts on the day after the consumer has received the product.

For services and digital content not delivered on a tangible medium, the cooling-off period of at least 14 days starts on the day following the conclusion of the agreement.

If the entrepreneur has not provided the mandatory information about the right of withdrawal, the cooling-off period expires twelve months after the end of the original cooling-off period.

Article 7 – Obligations of the consumer during the cooling-off period

During the cooling-off period, the consumer will handle the product and packaging with care. They will only unpack or use the product to the extent necessary to determine the nature, characteristics, and functioning — just as they would be allowed to do in a store. The consumer is only liable for any reduction in value resulting from use that goes beyond what is permitted.

Article 8 – Exercise of the right of withdrawal and costs

If the consumer exercises their right of withdrawal, they must report this within the cooling-off period via the model withdrawal form or in another unambiguous manner. As soon as possible, but within 14 days after the notification, the consumer shall return the product with all delivered accessories, if possible in its original state and packaging.

The consumer bears the direct costs of returning the product. If the entrepreneur has not stated that the consumer must bear these costs, the consumer does not have to pay the return costs. If the consumer exercises their right of withdrawal, all supplementary agreements are dissolved by operation of law.

Article 9 – Obligations of the entrepreneur in case of withdrawal

The entrepreneur shall reimburse all payments from the consumer, including any delivery costs, without delay but within 14 days after the notification of withdrawal. The entrepreneur may wait to refund until they have received the product or until the consumer demonstrates that they have returned the product. The refund is free of charge for the consumer and shall be made using the same payment method as the original payment.

Article 10 – Exclusion of the right of withdrawal

The entrepreneur can exclude the right of withdrawal for, among others: products whose price is subject to financial market fluctuations; products manufactured according to consumer specifications; products that spoil quickly; sealed products that are not suitable for return for health or hygiene reasons and whose seal has been broken; sealed audio, video recordings, and software whose seal has been broken; and digital content not delivered on a tangible medium, if performance has begun with the consumer’s consent.

Article 11 – The price

During the stated period of validity, prices will not be increased, except for changes due to VAT rate changes. Price increases within 3 months after the conclusion of the agreement are only permitted if they result from statutory regulations. Price increases thereafter are only permitted if the consumer has the authority to terminate the agreement. All prices include VAT.

Article 12 – Compliance with the agreement and extra warranty

The entrepreneur guarantees that the products and/or services comply with the agreement, the stated specifications, and reasonable requirements of soundness and usability. An extra warranty provided by the entrepreneur or manufacturer never limits the legal rights of the consumer.

Article 13 – Delivery and execution

The entrepreneur will take the greatest possible care when executing orders. Accepted orders will be executed within 30 days at the latest, unless a different delivery period has been agreed upon. In case of delay or non-execution, the consumer will receive notice of this no later than 30 days after placing the order and has the right to dissolve the agreement free of charge. The risk of damage or loss rests with the entrepreneur until the moment of delivery.

Article 14 – Continuing performance transactions: duration, termination, and extension

The consumer may terminate an indefinite agreement at any time with a notice period of no more than one month. A fixed-term agreement may not be tacitly extended for a specific duration unless the consumer can terminate it with a notice period of no more than one month. If an agreement has a duration of more than one year, the consumer may terminate it at any time after one year with a notice period of no more than one month.

Article 15 – Payment

Amounts owed by the consumer must be paid within 14 days after the start of the cooling-off period, or in the absence thereof, within 14 days after the conclusion of the agreement. In the case of advance payment, the consumer can never be obliged to pay more than 50% in advance.

In the event of late payment, the consumer is, after being reminded and given a period of 14 days, liable for the statutory interest on the outstanding amount. The entrepreneur is entitled to charge extrajudicial collection costs of a maximum of 15% on amounts up to €2,500, 10% on the next €2,500, and 5% on the next €5,000, with a minimum of €40.

Article 16 – Complaints procedure

Complaints about the execution of the agreement must be submitted fully and clearly described to the entrepreneur within a reasonable time. Complaints submitted to the entrepreneur will be answered within 14 days. If a complaint requires a longer processing time, an acknowledgment of receipt with an indication of the expected response time will be sent within 14 days.

A complaint can also be submitted via the complaint form on the consumer page of Thuiswinkel.org. The consumer must give the entrepreneur at least 4 weeks to resolve the complaint in mutual consultation. After this period, a dispute arises that is subject to the dispute resolution procedure.

Article 17 – Disputes

Agreements between the entrepreneur and the consumer are exclusively governed by Dutch law. Disputes can be submitted to the Thuiswinkel Disputes Committee, P.O. Box 90600, 2509 LP The Hague (sgc.nl). A dispute will only be handled if the consumer has first submitted their complaint to the entrepreneur. The dispute must be brought before the Disputes Committee no later than 12 months after the complaint was submitted.

Article 18 – Industry guarantee

Thuiswinkel.org guarantees the compliance of binding advice from the Thuiswinkel Disputes Committee by its members. Thuiswinkel.org will pay out this amount to the consumer up to a maximum of €10,000 per binding advice. For amounts above €10,000, Thuiswinkel.org has a best-efforts obligation to ensure that the member complies with the binding advice.

Article 19 – Additional or deviating provisions

Additional or deviating provisions may not be to the detriment of the consumer and must be recorded in writing in a manner accessible and storable for the consumer.

Article 20 – Amendment of the Thuiswinkel General Terms and Conditions

Amendments to these terms and conditions are only effective after they have been published in an appropriate manner. In the event of applicable changes during the term of an offer, the provision most favorable to the consumer shall prevail.

Annex I – Model withdrawal form

(Only complete and return this form if you wish to withdraw from the agreement.)

To: Pancho and Amelia ASET bv, Burg. Bickerstraat 22, NL – 1111 CB Diemen
Email: info@panchoamelia.com

I/We hereby inform you that I/we withdraw from our agreement regarding the sale of the following product:

Ordered on / received on: ____________________
Name of consumer(s): ____________________
Address of consumer(s): ____________________
Signature (only if submitted on paper): ____________________
Date: ____________________